End-user participation in standards making? Taking the practical work of standards selection, configuration and use seriously

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@article{vo2003,
  title = {End-user participation in standards making? Taking the practical work of standards selection, configuration and use seriously},
  author = {Alexander Voß and Rob Procter and Mark Hartswood and Roger Slack and James Soutter and Robin Williams and Mark Rouncefield},
  journal = {SIIT},
  year = {2003},
  month = {Jan},
  doi = {10.1109/siit.2003.1251213},
  url = {https://doi.org/10.1109/siit.2003.1251213},
}